Modernizing a legacy ERP system ensured better usability and efficiency for construction retail clients.
Linx’s ERP system was designed for enterprise use but adapted as a SaaS product for construction retail clients. However, its outdated design and inefficient workflows created challenges, especially for users in fast-paced environments.
User interviews and data from tools like Hotjar revealed users often made ten times more clicks than necessary to complete tasks. Clients such as Saint-Gobain and Yamamura highlighted issues like misplaced buttons, unclear field labels, and the lack of helpful visuals, such as product images.
